Cancellation Policy
This is a convenience translation; only the German version is legally binding. In the event of any discrepancy between this translation and the German version, the German version prevails.
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day of the conclusion of the contract.
To exercise your right of withdrawal, you must inform us
mobile TREND GmbH
Zirkusweg 1–3, 20359 Hamburg
Email: info@mobiletrend.de
of your decision to withdraw from this contract by an unequivocal statement — for example by post or email. You may use the model form below for this, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you without undue delay and in any event not later than fourteen days from the day on which we received the communication of your withdrawal. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
Early expiry for stars
Stars are digital content that is not supplied on a tangible medium. Your right of withdrawal expires early when three conditions are met — as set out in Section 356(5) of the German Civil Code (BGB):
- You have expressly consented to us beginning performance of the contract before the end of the withdrawal period.
- You have confirmed your knowledge that by giving this consent you lose your right of withdrawal once performance begins.
- We have provided you with a confirmation of the contract on a durable medium.
In the app and in the web app we ask for the first two points with a checkbox before every star purchase — in the web app before we redirect you to PayPal for payment. The purchase cannot be triggered without this checkbox. We send you the confirmation immediately after the credit to the email address of your account; it contains the date, the service, the price, the order number, the payment method and the wording of your declaration.
If you do not tick the checkbox, no purchase comes about. A way of buying stars and keeping the right of withdrawal is not technically provided for: the stars are available immediately, and that is exactly what the consent refers to.
Purchases via the app store
In the app you buy stars via the Google Play Store. The refund rules of the store additionally apply to the processing. A refund via the store leaves your statutory right of withdrawal unaffected, unless it has expired in accordance with the preceding section.
Purchases via PayPal
In the web app you buy stars from us and pay via PayPal. The same applies to the right of withdrawal as above: it expires under the same three conditions, and the confirmation by email names PayPal as the payment method. If you are entitled to a right of withdrawal and exercise it, we refund the amount via PayPal.
PayPal's rules, for example its buyer protection, leave your statutory right of withdrawal unaffected. If a payment via PayPal is refunded or reversed, we debit the stars — in the case of a partial refund proportionately, rounded up to whole stars (terms and conditions, section 5.6).
Model withdrawal form
If you want to withdraw from the contract, you can complete and return this form. It is not obligatory.
To
mobile TREND GmbH
Zirkusweg 1–3, 20359 Hamburg
Email: info@mobiletrend.de
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*) / for the provision of the following service (*)
Ordered on (*) / received on (*)
Name of consumer(s)
Address of consumer(s)
Signature of consumer(s) — only if this form is notified on paper
Date
(*) Delete as appropriate.